Quality and Service
The quality and service standards set by darby3d spring from our vision and mission statements, and from our key principles.
OUR VISION - What we want to become
To be the manufacturing company that our customers cannot live without
In order to be so valuable to our customers that they feel that they “can’t live without us”, darby3d needs to be an organisation that truly stands out from its competitors. We need to have some really special characteristics and these will need to include an exceptional level of attention to the quality of our products and to the quality of our service to our customers.
OUR MISSION - Why we are here
To provide a safe, positive and sustainable working environment that stimulates the creative minds of our team to produce extraordinary products that delight our customers and add value to their business.
In order to delight our customers and to add value to their business we need to have a laser like focus on the quality of our products and the quality of our service to our customers.
OUR KEY PRINCIPLES OF OPERATION
At least five of our Key Principles of Operation are also focussed on delivering exceptional standards of product quality and quality of service to our customers.
Tell the Truth
Strive for Excellence
Connect with the customer - exceed their expectations
Our business is founded on these principles and we strive to achieve our vision with every customer interaction. We base our business on sustainable business systems, documented and adhered to, and on the principles of Lean Manufacturing, Continuous Improvement and Six Sigma problem solving. We believe that these disciplines will help us to work towards our vision of becoming “the manufacturing company that our customers cannot live without” by helping us to provide exceptional levels of product and service quality.
If you do not feel that your interaction with darby3d has lived up to your expectations then we would like to hear about it. It’s part of our continuous improvement program. Please feel free to contact us and give us your feedback, positive or negative. We relish the opportunity to improve your customer experience.